Thank you for selecting Dogs and Cats Castle. Every item is backed by our tradition of selling quality products and offering quality service. If you are unsatisfied with your purchase, simply ship it back to us within 30 days of receiving your order, in new and unworn condition with original packaging, and we will happily issue a refund.
For all returns:
- Locate your shipping confirmation email which confirmed the sale of the item(s) and print them out and return with the item, to substantiate that you are the buyer.
- Keep the UPS tracking number for follow up if needed.
- Returns will only be received up to 30 days from delivery of your merchandise.
- All merchandise received back must have the shipping number generated and giving to you and must be in their original purchase condition (not worn) including product packaging.
- Returns are subject to inspection upon receipt. All packages, including original containers, must be unmarked and not defaced in any manner.
Once we receive and inspect your return we will issue a credit to you for the value of the merchandise (including any sales tax, if applicable), which will be applied to the payment method used on the original purchase. Any shipping charges that may apply will not be refunded. Please allow 2-3 weeks (including transit time) for the processing of your refund.
Please note, we can only accept returns from purchases made on www.dogsandcatscastle.com If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their respective return policy.
Items purchased on www.dogsandcatscastle.com can only be returned in compliance with the stated method above. Also note that restocking fees may apply in certain situation.
If you have any question about this Policy, please contact us at:
Dogs and Cats Castle LLC